We aim to dispatch all orders within 2-4 business days from when the order was placed. This excludes weekends, and public and bank holidays.
Deliveries to the UK
All orders are sent via Royal Mail 1st class.
Please expect your order to arrive within 2-4 working days once it has been dispatched from our warehouse.
An email will be sent to notify you when an order has been dispatched.
We do not ship outside the UK
Ruja London is happy to accept returns of unwanted items (excluding earrings for hygiene reasons) within 14 days of purchase (UK), providing that the following conditions are met:
- Please contact us within 7 days after they have been dispatched.
- All items must be returned unworn in their original packaging.
- For hygiene reasons we do not accept exchanges or refunds of earrings.
- Sale items cannot be returned or exchanged.
- Exchanges will only be considered on a case-by-case basis.
- We may ask you to provide photographic evidence of your item.
- Unfortunately, we are not responsible for return shipping costs.
- Customers are responsible for goods that are lost in transit when being returned.
- Refunds will only be provided once items have been received.
Failure to meet our terms may result in an automatic denial of your request.
If you like to speak to one of our team members regarding your order, please email email@example.com with your order number and item code or name.